Which option is NOT listed as a member support service brokers should discuss?

• A. Care coordination
• B. Wellness programs
• C. Transportation subsidies
• D. Digital tools

Answer: (C)

Member support services are the resources plans highlight to help members manage care, stay engaged, and improve health outcomes. When brokers discuss these services, they focus on helping members coordinate care, participate in wellness programs, and use digital tools to access information and services. Care coordination involves arranging and following up on care across providers, ensuring smooth transitions, and helping with care plans. Wellness programs include disease management, preventive services, and health coaching to support healthier living. Digital tools cover online member portals, apps, and telehealth options that make it easier to manage appointments, view benefits, and communicate with the plan.

Transportation subsidies, while beneficial for accessing care, aren’t typically categorized as a standard member support service brokers emphasize advising on during enrollment. They may be offered as a separate benefit in some plans, but they don’t represent the core set of member support services like care coordination, wellness programs, and digital tools.